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Reliance Digital Complaint - AC installation incomplete

Hello Team,

I have visited Reliance Digital Store, Shipra Mall, Vaibhav Khand, Indrapuram, Ghaziabad to purchase an window AC on 28th March 2017. I completed the payment bought the AC. But Bad stabiliser was delivered and due to which AC installation was not completed. I followed up for the whole day every hour I made calls and got the false commitments.

Finally the stabliser was delivered but no body has ever come or called to see if its installed or no. Installation was still incomplete after these many calls and follow ups. I got really irritated as at my home some guest have come in evening and I bought AC because of them only. But at that night they have to sleep in hot temperature without AC. It was an insult for me as I have spent this much money and still the AC was of no use.

Today is 9th April and nobody has ever called to take a follow up if the AC installation is completed or there is no apology nothing.
I called someone to install the AC and I have to spend 500 Rs/- for installation and 200 Rs/- for carpenter work which was offered free at the time of purchasing. No demo was provided yet to use the particular AC I have bought.

Let me show you something that you showcase on your website -
At your service:
resQ is designed to be at your service: Our engineers work diligently 365 days a year, from 10 a.m. to 10 p.m. Come rain come shine, you can rely on us! :

Product installation: We help to set up your product for optimum performance
Our engineers do more than just install - They also interconnect all compatible products that you own to the main product during installation.
Our engineers carry all necessary accessories needed so a single visit takes care of all your needs!
Masonry, carpentry, plumbing and electrical wiring services come included
Services of cable and wire harnessing provided.

Demonstrate Product Usage:
Live demonstration of all features of the product
Provide handy care tips

Above mentioned facts are from the website
Above facts from website doesnt reflect on your services.

This is not the first time I have purchased anything from Reliance but this was the pathetic service I have ever got.
Really I am pissed off calling you guys from monring 11 AM to 10 PM with zero customer service and zero customer satisfation.
Felling like cheated. I have spent my whole day in office for calling you guys. Is this your free installation that you are offering at the time of purchase and fooling the customers.
I would recommend you to please stop fooling the customers with your fake services, products, customer support and store staff.
I am surprised to see such a service from a big name like Reliance.
I would spread this as much as I can so that other customers are not getting fooled like this.
I have already raised this to consumer court, cannot share the details here.


Not at all thankful,
Abhishek Jain
[email protected]

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