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SBI Complaint - Amount not refunded

Hi I booked a ticket in red bus .in 29/4/2017 but ticket not booked amount deducted ,amount paid through via freecharge April's through debit card ,red bus and freecharge app said amount already paid and ani also said amount credited on 2 May 2017 but my account not credited my arn no is 75044027120017095392728,account no 11712181522

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