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Jio money Complaint - Balance not refunded and no response from them

I have recharged my jio no. 7021796902 on 30th april, with 402 by myjio app through jioMoney Transaction ID-701000758951 and amount was debited from my account but not got recharge and the deducted money is not refunded yet, even after10 days and there is no response given by Jio members, they can't even manage their customer service, calling several times and waiting for 50-55minutes after that also they dont resolve my matter, I e-mailed them too but they don't give reply. I'm pissed off now, they totally ignoring the customers and charging false money and not refunding it.

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