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Aircel Complaint - Charged for fake calls no support from aircel

Writing this since no proper reply and issue not resolved from aircel for last 10 days.

Issue: Outgoing calls barred from 21st mar2017 for exceeding credit limit on 9551669699.

Points to discuss:
1) when called customer care 1299 on 22 ND mar 2017, nobody aware why i was charged more (within 21sr mar)
2) appellate told it was charged for making ISD calls my question is who asked to provide ISD facility to my mother number.even I dont have ISD facility
3) aircel store says it is satellite calls for incoming calls also customer will be charged!! Why so?? Why this is not provided in appellate mail
Still they mention ad ISD calls!!??
4) met aircel store manager of saidapet on 30th mar2017 he confirmed to release outgoing on the same day .But still you people are saying outgoing is not activated.incidentally I checked outgoing calls now from that is working??? Then where is the gap in understanding??? Where is the problem??
5) on 1st of April today all your teamsays that outgoing is not activated for not paying amount then how it is going????!!!! Have you adjusted the amount??
6)why we are being charged for attending those numbers??? Where and when you communicated??? Why can't stop from.your side?
7) this is one of many times in the last so many years .I was also providerd retention offer last time for your issue.spoke many times with applellte for many issues.i have aircel no for last 14 years and seeing issues in last 5 years increasingly

Anybody to respond???

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