I am writing this email with very much of frustration of the service provided.
I was an idea customer before one week and recently ported in to Airtel.I have got call from Airtel main office Kakanadu, kochi to explain me the offers and plans.
They have explained me about two offers in which one is 349 and another one is 499. Customer agent intimated me that under 499 plan I will be getting unlimited local and STD calls and 5GB data in which unused data will be carry forwarded.Also they have intimated that as a porting offer I will be getting 20GB extra data (so total 25GB per month) and incoming and outgoing will be free while roaming.
I have clearly asked about the porting offer before I have submitted the request and they have promised me the offer.
But after porting in happened I have got 25GB data but didn’t get the outgoing free offer in my plan. In my previous network for the same amount bill plan I was getting 36GB per month data and rest of the offers except outgoing calls in roaming. Since Airtel agent offered me outgoing free while roaming under 499 plan I have accepted the offer.Else I could have stayed back.
I have the chatting proof from Airtel official watsup number for this.
When I was asking for an update now I am not getting a response and not even attending my calls.Seriously I got frustrated very much.
So please help me to cancel this porting or get me the porting offer as the agent promised.
For making count giving false promises to customers is not at all accepted.Attached the chatting screen shot.
Thanks and Regards
Sarath G S