Amazon India Fraudulent IPHONE XR

I bought iphone XR on 3rd nov. The packet which i received was not sealed properly. So i returned the packet. Its 9th nov and till now seller has not received the packet which i refused. Unless he receives the packet, he will not cancel the transaction & refund will not be initiated. I called up phonebanking but they dont have any solution.. on 15th nov bank would charge me with EMI. Amazon has disgusting customer service. I spent 80,000 and there is no one to look into my complaint.
Regards
Manpreet
[email protected]

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