Amazon India Non delivery of product and Refund issues

Dear Sir/Ma’am,

I had ordered a product from Amazon.in on 2-Dec-17 and still today (19-Dec-17), and despite my regular follow up with the customer support still I haven’t received my product. Everytime the same answer was given to me that YOUR ORDER WILL SHIP IN 24-48 HRS.
Now, that I asked them to Cancel the order and Refund the amount to my account, they are unable to do so. I had called them this morning (19-Dec-17) and was told that the Refund process is initiated. But when I asked them to share the Refund details with me, they didn’t and there is no response from them since then. I am literally fed up of calling them everyday since 8-Dec-17 and they are just not doing anything regarding this issue. My order id : 403-8006507-4663503
Username: Abhinav Ankur

Please look into this issue and resolve it.

Regards
Abhinav

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