bajaj finance Miscommunication

I got a settlement call from the company executive and we agreed on settlement for 20K in 2 parts 14 days earlier however now they are saying the amount would be 27K and that too without providing the settlement letter. When asked for the same they said that they would provide the letter after paying the first part.

I dont understand whether any action is taken on these firms are not as they are misguiding many people.

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