BANK OF INDIA / DEBIT CUM ATM CARD Amount deduction

dear sir,I had submitted my fees b.com 3rd year online fees on 05-12-17.. the transaction failed, but Rs 3501 had been deducted from the account..I had called customer care several times but still the amount is not refunded..please refund the amount..I shall be highly obliged.. card number-############-9492

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