Bharat Matrimony Upgraded my account with 3700 but Bharat matrimony is saying my account is not upgraded

As per the guidance of a person from Bharat matrimony, I upgraded my account on last Sunday , 29th April 2018 with 3700 rs., the transaction was successful also, but he said it will take some time to upgrade. Even after calling no. of times they didn’t upgraded my account, today 1st may , I received a call from Bharat matrimony saying I haven’t upgraded my account and I paid no money, i called that person who guided me the last day, he said he is not at work today tomorrow he will see into what happened… I sent my bank statement and the screenshot of showing transaction successful… Pls help me regarding this.

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