Casetify – Mobile case Held at custom for unspecified reason

I had ordered two mobile cases from The company Casetify. It is held at customs for unspecified reasons. Can someone help me in getting it dispatched for delivery please.

ITEM no. – RD005832765HK

Local Date and Time Country Location Event Type Mail Category Next Office Extra Information 5/20/2019 12:27:00 PM Hong Kong Kaitangata Receive item from customer (Otb) 5/20/2019 12:27:00 PM Hong Kong Katarniyaghat Receive item from customer (Otb) 5/20/2019 12:27:00 PM Hong Kong Ketapang, Kl Receive item from customer (Otb) 5/20/2019 12:27:00 PM Hong Kong Kitt Green Receive item from customer (Otb) 5/20/2019 12:27:00 PM Hong Kong Kittanning Receive item from customer (Otb) 5/20/2019 12:27:00 PM Hong Kong Kleinaitingen Receive item from customer (Otb) 5/20/2019 12:27:00 PM Hong Kong Kutsugata Receive item from customer (Otb)
5/21/2019 6:02:00 PM Hong Kong HONG KONG GENERAL POST OFFICE Insert item into bag (Otb) –
5/22/2019 12:00:57 PM India MUMBAI AIR Receive item at office of exchange (Inb) A MUMBAI AIRPORT SORTING OFFICE
5/22/2019 4:52:05 PM India MUMBAI AIR Transfer from office of exchange (Inb) A CHENNAI (MADARS) AIR
5/24/2019 2:13:55 PM India CHENNAI FOREIGN POST OFFICE Send item to customs (Inb) A CHENNAI (MADARS) AIR
5/24/2019 3:20:29 PM India CHENNAI FOREIGN POST OFFICE Record item customs information (Inb) A CHENNAI (MADARS) AIR Retention reason : Retained by border agency/security for unspecified reason

Thanks in advance
Vaishnavi

2 Replies to “Casetify – Mobile case Held at custom for unspecified reason”

  1. Was this resolved.? Did you get your mobile case delivered.? I am in a similar situation where my casetify package is being held by customs.

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