Chartered bus indore Charted bus booking and refund issue

I booked charted bus from Indore to ashta.i was on time but bus didn’t come at boarding point AICTSL campus.when I enquired they told me bus no. didn’t updated yet I wait for an hour but bus didn’t come after that they told me bus had gone how was that possible.They also told me to refund money but I didn’t get any amount yet.Please don’t do this with other.

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