Cinepolis India Ticket cancellation

I had reserved 12 seats in CINEPOLIS Patna and selected cash at cinema option. But, today when i reached the ticket counter 1 hr before the show, the staff and so called manager Mr. ‘DIVAKAR’ said that my tickets have been cancelled. Since, the cancellation timing is 45 minutes before the show time and the show timing was 1.30 pm and i’ve reached counter at 12.30 pm with all the 12 members. I have proof of tickets and time when i reached the counter.
If cinepolis can’t obey their own rules and provides such problems to the customers then why they provide these type of rubbish option i.e., cash at cinema.
The staff members cancelled my tickets for making money. When i said to provide me tickets at any cost,then, they were ready to provide me tickets in the same show time which they said housefull earlier. I want strict action against cinepolis.

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