City Union Bank Transaction failed, but money debited. Even after 3 days its not refunded

I have made a UPI transaction of Rs. 13000 on Thursday(10/01/2019). My transaction was cancelled from bank end. My amount (rs.13000) also debited from my account. They said within 24 hrs the amount will get refund. But its been 3 days, still my money not yet refunded. I have sent mail to their respective ID regarding my issue. But no response from their end. I am calling the bank through phone, they are not taking the phone calls also. Please solve my issue today itself. I have attached my details below Name: MOULANA SATHAM HUSSAIN A
Contact no. 7418845819
Account no. 500101011993450
UPI Transaction ID. ############

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