Colva Satellite Services Vasco Non updating of cable recharge after expiry despite advance payment

Cable TV Id 010117172211187723 and Recharge bill no 5178 dated 21 Mar 2020 for 3 months in advance due to possible lockdown view corona .However cable operator didn’t even recharge it and me locked down at home with family is without prime entertainment mode Television.. On call no response and office is closed. It’s an essential service to stay home during COVID 19 declared by GOI..then why they are not bother to recharge it.

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