coolpad note 5 lite Automatically downloads n installs unusable apps

Actually i’m too much disturbed because me and my brother we both have this coolpad note 5 lite we both are having a same issue that when we on mobile data an advertisement of any apps comes on the screen and when we cancel or ignore the advertisement the mobile automatically starts downloading the unusable apps that i don’t want to download when i talked to the customer care we were said to clear the cache but we tried to clear the cache but we were not able to clear the cache because when we click clear cache it does not works and we are too much disturbed even we formatted our phone then it was good for some time and now it again started the same problem please tell is there any solution for this or we should not try this company actually the mobile is too good expect this problem please help to solve this problem

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