We availed American GLIMPSE departure 28 May 2018 EX MUMBAI. The bus coach had air conditiin failure. As it was completely sealed coach the condition inside was stuffy hot and unhygienic. In spite of repeated complaints raised by us the bus was not changed for 02 days.
Only when all passengers refused to board the bus it was finally changed on Day3. Pl let me know how have you decided to compensate for deficiency in service.