d2h videocon recharged end within 20days

ID NO.154473457 D2H VIDEOCON I had recharged on 10.04.2019 around 8 p.m. of Rs.605/-. Now i had recd message on tv screen that i had to recharged again before 30.04.2019. this absolutely not fare. once i had recharged it should last for 1 month i.e up to 9.05.2019, so pl. check and correct the same. Further, this had happen in last month also. ie. in march2019.
When contacted to customer care there is no response. they kept me 20 minutes on line and thereafter she was just asking me whether iam on line or not? i was responding her that iam on line but she was kept asking the same words ie. whether iam on line or not?. whereas on otherside i was on line and telling her that iam on line and i can hear her. this means that the customer care persons are making fool of us.

PRASHANT KAMBLE
9619787003

2 Replies to “d2h videocon recharged end within 20days”

  1. Dear Prashant,

    We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

    Thanks & regards

  2. Dear Prashant,

    We would like to inform you that your monthly subscription is Rs.896.70/-including 18 % GST so recharge your account as per current subscription. And you can change your package via website or application. Kindly let us know if you need any further assistance.

    Thanks & regards

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