DHL Express Not Delivering Samples

I’m trying to bring samples from China to Bengaluru through DHL Express . This company is asking for Import Export Code for custom clearance. As per Foreign Trade Policy India, there is no IEC needed for samples. We are planning to start a small business and we have applied for IEC just now. It takes time to get IEC.
This company is threatening that they will destroy my samples if not providing IEC. I have given my passport copy and my shops GST copy. But they are rejecting these documents.
I have bought samples from FEDEX as well ad they delivered samples without any issues. Please help!!
HAWB bill no 3700600282

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