On 16th Dec i ordered online 2 pizzas (deal of rs199 each) + 1 garlic bread, out of which one pizza i asked for extra topping of red paprika and i was charged for extra topping (rs 249). But on delivery topping was missing.
On my complaint, customer care called me on 17th Dec around 3:00 PM and told me that i will be provided complimentary Pizza with extra red paprika topping.
On being asked timing i told between 6:00 PM to 8:00 PM. On that day no delivery, i escalated again at 9:30 PM on 17th Dec night and got a call at 10:00 PM from CBD Belapur sector 11 branch manager.who was quite rude.
He asked me when to deliver complimentary pizza, i told him today is quite late so you can deliver between 6:00 -8:00 PM tomorrow. (i.e.18th Dec)
He told me to call on landline between 6:00 PM to 8:00 PM then only pizza will be delivered. I said i will not call. This is updated in Dominios as my phone is not reachable.
Is Dominions giving me freebie? Its Dominios mistake for charging me extra for the topping not provided. It is in lieu of poor service provided.
Sector 11, CBD Belapur, Navi Mumbai,
Transaction No. : cash-103557833