DTDC CONSIGNMENT NOT DELIVERED

With Ref POD#Z85610934 said consignment has dispatched from Delhi to my Shop address on 1st Feb 2019. In DTDC tracking site mentioned undelivered reason Not Delivered(ADDRESS OK BUT NO SUCH PERSON-(CIR)). I want to inform you that given address is 40 years and I have recived several documents in this address. Also surprised how they said no such person found. Even they didn’t wish to call me in both given cell nos. However later I rush to dispatched local centre(franchise) they said delivery is on leave and your parcel returend to main HUB. Then I move to there and they asked me to contact local centre as they are not returned back undlivered parcel. Later they asked me packet will delivered at my address today 11-02-19.
My complaints is in 2 point.
1. How they said address ok but no such person found.
2. Delivery charges taken full but parcel not delivered in 10 days as their policy said in 3 days.
I request solution on this.

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