DTDC Courier Consignment no : P42235801 NOT DELIVERED

I had done a courier on 28th July from Pune to Bangalore(Consignment no: P42235801).This courier reached Bangalore on 29th July but there is no update after 31st July and still now it is not delivered.
I check several times from the courier office from Pune about the status and every time they told me that they are trying and it will be done.In fact they are trying and they also gave me 3 numbers of the location where the courier is stuck(Bomenhalli ,Bangalore)
I called several times in DTDC Bomenhalli ,Bangalore office and got the number of the Manager(Rakesh Yadav ) and his contact no :8553187422.After talking to Rakesh,he confirmed me that the courier is with the delivery boy(Anand Arya).I contacted Anand Arya in this mobile no : 9686528849.He told me that he is not getting the address and he will deliver it by today.
It was not delivered that day.So,I again called Anand next day.After so many try he picked up the phone and told me that the he do not have the parcel.So,again I called Rakesh Yadav and he again confirmed that it is with Anand and called him.
Again ,I called Anand Arya,than he told me that,he liked the items in the parcel and so he will not give it and do what ever I can do .And he used lots of abusive language .Than he blocked my number. I tried reaching Rakesh but he is also not picking up the phone.
The purpose of sending the courier and the festival is gone and utterly disappointed with the service quality of DTDC.
I have also attached the latest status of the courier and there is no change from 31st July.The last status showing is out for delivery which seems like DTDC courier boy has been kidnap by some one .So,no body has any idea about the courier.
My minimum expectation from DTDC is :

1.Strict action again Anand Arya & Rakesh Yadav.

2.Compensation for the loss (including my image loss with my relatives)
3.Find the issue with the courier and who is responsible for it.

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