DTDC Courier Regarding courier issue about damaged

I had send a gift with handle with care from Bangalore to Bangalore only with the condition of the product is damage as I told the dtdc booking time that it has to be handled with care instead of that they condition of the gift is damage I got this information from the delivery boy where it has to be delivered Vasanth nagar dtdc(mohn)9980528141
The delivery boy said the courier will be sent back to the same address where it came from I had a call on 12th March 2019 and today is 14th March 2019 no updates regarding my courier

【Dear Customer, your consignment with tracking number B62069784 has been booked. Track your parcel at tinyurl.com/y4bkkhho】

Courier sent from :
Sender name:susheel borutagi
Siddeshwar Layout, Soundarya Layout, Bengaluru, Karnataka 560073

Sent To:
Chef Anurudh khanna
Shangri-La Hotel, Bengaluru, No.56-6B, Palace Rd, Abshot Layout, Vasanth Nagar, Bengaluru, Karnataka 560052

Regards :
Susheel Borutagi

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