DTDC Loss of Shipment

The worst international/ national courier service provider that anyone can ever find in the country would be DTDC. I had sent a courier from India to Paris on 21st August 2018. The courier was sent to my friend’s address. However, I have not received the shipment till date. I had been pestering the DTDC centre in Charummood (Parayankulam, Kerala) since the first week of the sending the parcel to give me updates about the shipment. The officials at Charummood and Kochin evaded from their responsibility of giving me the status of the shipment for weeks and gave me a contact number saying I should contact that number to check for the status. They provided me with a contact number in Paris only after the 15th of September. By that time the shipment had been transferred to a service point. When I had visited the service centre to collect the same, DHL informed me that it is no more in the service centre and has been sent back to the head office.
But the head office is clueless about the shipment status as of now. I had been contacting them since the day when I got to know that the shipment got sent back to the office. They ignored my repeated requests saying that the shipment would take some time to reach the office. I was shut down each time, giving the same reason. On the 12th of October, when I called them again, they said they are not sure of where the shipment is and would open a file for me to investigate the same and I had even submitted my friend’s ID proof as per their demand. Now they are saying they do not know or cannot track the shipment. The tracking system shows that the shipment has been collected on the 17th of September, wherein I did not collect it at all.
The shipment had very important documents like my translated birth certificate and degree certificates. I am really taken aback by the unprofessional handling of such important documents of a client by a system which claims to be "International." I had to pay a lot of money to get my certificates translated and paid another huge amount of money to send it across the continent. The DTDC centre at Charummood (Parayankulam) assured the safe and fast delivery of the shipment which is why I had sent it through DTDC.
I had to submit the documents by the end of August to the French authorities to claim for an important reduction in my rent. I have to suffer a loss of 330 euros (110 euro approximately for the month of September, October and November) since I will not be able to submit the documents until November. I had spent around Rs 4500 in translating my documents and Rs 2650 in sending the shipment across.
DHL France has informed DHL India that they will not be able to deliver me my shipment and hence I could claim a refund. I request you to kindly provide quick redress for my problem by quick refund of my money (including the cost and losses that I have incurred because of trusting your system with an important responsibility).
I regret choosing DTDC or DHL for sending my documents and will ensure that this will not happen with any of my friends or relatives.
On top of all these things, these agencies are pretty sure that no one would take the pain to complain about any of these issues in any consumer forums, considering the efficiency of the same in our country. I feel ashamed that there is no place in the country which would provide speedy redress for any injustice that happens to the consumers.
All that we can do is to smile at the amount of money being spent each year to advertise "JAAGO GRAHAK JAAGO."

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