DURGAMBA MOTORS No backup bus availability or reimbursement

I had booked a ticket for 8 Nov Manipal – Bangalore 31U.
It broke down before reaching Mangalore. It was an a/c sleeper. Since it was down, I had expected them to get another bus for us. But NO, that was not what happened. We were asked to go by and allotted to any bus that was going to Bangalore without considering the dropping point, ticket price etc. Moreover it was a horrible journey in a last seat of a seater bus which was the only option given to me. It would only be fair if we either get the seat we paid for, an a/c sleeper or we receive a compensation from them. Seeing this kind of customer service, never am I going to prefer booking this bus from now.

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