E catering food (GEOL GEOL VENDOR) Online book with IRCTC APP but food not received

Journey with my all family. My parents helth not good so book online dinner with IRCTC e catering app. Call to help desk 3 times. Wait time after reaching vanarash 45 minutes. But vendor not delivered food. My parents helth fall down so in emergency I purchase local food. Q – why start this service if you not delivered ?
Q – vendor give 100 time penalty on book money? If no why? Train no 13010
PNR no – 2601828814
Coac no – S7 25/26/27/28/29
ORDER DATE 11-Dec-2017 14:09
Delivery Charges for Goel and Goel at VARANASI JN 0.0

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