epic card- first time votor

dear sir,
i did complain for epic card first time votor on 16-02-2018 on website. Complaint id NGS-514228 receaved on my mobile no. 8409022895 and tell me my complant solved within one month. But, till date no any statust shows on my complaint.
So i requested to you, please solve my complaint as soon as posible
with regards,

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