Extra stores, Saudi Arabia Order not received

I ordered a cell phone on 13th April 2020 and the expected delivery was 30th April but on 29th April I received a text saying that I will receive my order on 26th May and when I received the store to enquire about the order they said go to the other store and the very next day my order was cancelled and the reason was payment not done but I made the payment on the day I placed my order. Now when i went to the branch they had told me to go they say that we can’t do anything go to the head office. How ridiculous this is. This is the worst ever experience i have had with Extra and customer care also doesn’t take the calls. Please help me out to get the refund as soon as possible..

Order number: WEB901910240
Date of order: 13th April 2020..

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