Fair Price Shop No Refund

I went to Fair price Chris hani mall crossing on the 3rd of December 2017 and was promises delivery within 7 days I called in on the 8th December to ask about my delivery only to be told some story about the Warehouse having problems.
On the 10 December 2017 I went back to follow up thats when I Spoke to the Manager Sandile who seemed clueless about what’s happening with my Goods.
I asked for a refund since no service was given to me that’s when he told me about not getting refunds on Saturdays and Sundays and I can come during the week.
When I adviced I will be there on the 11 December when they open as I have to go to work I was told I have to come during the day because they do jot keep cash in their premises

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