Flight Ticket FULL REFUND because of flight cancellation

I took flight from raipur to bangalore on 04 Nov 2019. got both boarding pass raipur to chennai and chennai to bangalore.
flight got cancelled at chennai and Indigo staff promised for full refund and i made my own arrangement from chennai to bangalore.
till now i didn’t get my refund and when i called customer care they told that partial refund of 1000 will be processed . but on the condition of full refund only we agreed for cancellation.

Signed copy received from indigo staff chennai airport attached. please provide refund as soon as possible.

Regards
Vikas Jaiswal
officer under Ministry of defence,India

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