Flipkart Not delivering product and asking to cancel

Hi,
I have placed the order with order id- OD116205294832626000 on 7th aug with delivery expected by 10th aug but my product has not been delivered yet.
From the last four days i was getting calls from flipkart saying the team is involved and i will be recieving my product but still it has not been delivered. Even there is no details given on the app other than the tracking id which is also trackable on which link, is not specified.
I had been calling and asking flipkart so many times to provide the link but they are not providing.

Now today i got a call from flipkart saying the team is not able to track your order and they are asking me to cancel the order and place a new one and they will not assure that i will receive my product or not. The product i ordered i now not available and even if available i bought in independence day sale at a price of Rs-1049 now it is showing Rs- 2499. How fair is it to ask the consumer to order the same product on more than double price on what he ordered before.
Other than this how can you compensate the time and afford that i wasted talking to flipkart and getting fake promises that i will be getting my product.

This is like cheating and very unprofessional behaviour to the customer. Being a prime member this is not at all expected from such a shopping giants like Flipkart.

Thanks,
Abhinav 8906461082

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