Flipkart Order not received even after making payment 10 days ago

Order Id: OD115929212235371000

I ordered grocery products from flipkart on 6th july and the delivery date was given for 11th july. I checked on 11th and then the new delivery date was given for 13 july…..no order received yet and called flipkart and spoken to Arjun, he said new date is now 15th july. Asked him to transfer a call to supervisor or manager, for 1 hour, he keeps on denying to transfer it and not giving any proper resolution. In the end, he is giving a 50 rupees voucher like we are beggers.

He said on call that seniors or supervisor or manager is on another call. Continuously asking for his supervisor or manager name, he is denying for that as well. Asked for his call extension number, he is denying for that as well.

THERE IS NO WHERE WRITTEN ON COMPANY WEBSITE THAT AGENT IS NOT ALLOWED TO PROVIDE SUPERVISOR OR MANAGER NAME.

NEED A CALLBACK ON PRIORITY FROM FLIPKART MANAGER AT 8826964089.

Instead of giving any resolution, he was forcing me to cancel the order rather than giving me any proper resolutions.

First, I paid to flipkart online and money got deducted instantly. Then have to wait for 10 days and not received any order yet. Then the agent – Arjun forcing to cancel the order and we again have to wait for the refund for 14 days.

Supervisor – Dedarati came on call after 1hr 30min… shared same details again to her. While speaking to the supervisor, the agent Arjun advising me to disconnect the call again and again.

Even the supervisor is also denying to give any compensation for waiting for more than 10 days. Then she gave an excuse that payment is never received to flipkart, it is paid to seller. If this is so, it is nowhere written on their terms and conditions. Even the superviaor is not able to show us the same in written on their website. SUPERVISOR IS ALSO DENYING TO PROVIDE OR CALL EXTENSION NUMBER AS A PROOF BECAUSE OF COMPANY POLICY.

Asked her to send an email mentioning the same, she is now giving excuse for that as well.

NO RESOLUTION PROVIDED BE FLIPKART AGENT OR SUPERVISOR.

Resolution Required : Either give me 500 rupees voucher or give my order in double items.

Regards,
Navjeet Kaur

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