As per consumer he got a call from to use their web portal for recharge, money transfer and paying bills . So, the consumer went to their web portal and create his login ID on their web portal i.e. Easy pay. After that the consumer used to transfer 500, 1000 rupees through his Easy pay wallet and the transaction was successful. After few days he got a call from Easy pay, they told him to deposit Rs. 50,000 for KYC updation , they also provided him the bank account no 165011100005747 which is a current account and the account is maintained in Andhra bank and the account is in the name Easy Pay. They told him that the amount 50,000 rupees will be transferred to his Easy pay wallet within 1 hour. So, the consumer deposited the amount i.e. 50,000 in two parts i.e. 35,000 rupees was deposited on 3/12/2018 and the transaction ID is IBKL############ and the remaining 15,000 rupees was deposited on 04/12/2018 and the transaction id is ############. After that when the amou!
nt Rs.50,000 was not credited to his Easy Pay wallet he called the customer care of the company, but the customer care is not responding to his issue. Moreover whenever the consumer called the customer care , they are not receiving his call.

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