Garena free fire Not getting falcon in garena free fire

DEAR GARENA
I love to play free fire and very excited for new pet falcon but on the day, I login and go to page and click button to get free falcon , first it take time in loading and show (request time out) .I felt very bad then I go for a match to get it’s skin but it did not show any thing.then when I click on history is it shows I got falcon but I don’t get anything. I am requesting you, to please take some action.
My ID name:04MOONKNIGHT
MY ID No.:1663631332
Big fan
Thanks

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