1. My onward and return flights both were cancelled by GoAir. PNR O4RSQV & HFHRFB.
2. Due to GoAir policies partial amount was returned to my account.
3. Convenience fee and Insurance charges were retained which resulted in loss to me for no fault of mine.
From past 40 days I have been sending emails to feedback, Appellate Authority, Nodal Officer and calling GoAir for my Covermore Insurance details but I’m unable to get proper response. Seems GoAir has pocketed the amount and hasn’t issued any policy.
Also had raised Grievance with AirSewa but they are also silent.
Please advise asap.