GTPL Broadband GTPL doesn't extend my plan

Name: Mainak S Haripiyas
Customer No: BB385901

I took the broadband internet plan of 2mbps. When i took the plan then agent gave the scheme for (6months + 3months) Plan now my 6 months period is over, due to lost of payment receipt they couldn’t be able to renew the plan, Please help me to resolve.

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