HDFC Bank Credit Card cashback not received within 90 days and upto 90 days

hi ,
I had purchased iphone 8 on which i am liable to get 7000 cashback within 90 days of purchase.
I am buying on 7Jan,2018 and may month started but I have not received the cashback yet. I have contacted customer care many times but not received proper feedback. Kindly Process the cashback soon

Regards,
Priya

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