HDFC Bank Credit Card CREDIT CARD STATEMENT NOT GET

Please help to resolve the on urgent basis.

Case id no : 18044033912

Last 2/3 months m not getting any response on your help desk regarding : Bill payment alert and bill not receive last 2/3 month hence late payment charge in my account
m not ready to pay that charges.
Please help to waive of that Late payment charges.

Please do the needful on urgent basis.

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