Hdfc credit card and hdfc ergo False commitment by HDFC

Dear sir,
The HDFC Bank provide us a money back credit card on July 2015 having number ################.After few days one of their executive from Kolkata office (named Chinkey pandey as told by her) called me saying that your card has an offer that if u buy a Home insurance of HDFC ergo by using the Emi facility of total premium amount 9804, and after completing the tenure the total emi amount of 9804 will be credited to this credit card and adjust the due amount at that time (if any). Still the emi completed 6 month before now they are refusing by saying that they don’t have this type of offer. And called us many time to pay the due by thier collection agents and also threatened us. So please kindly resolve the issue mentioned above. So that this type of issue will not be held further to any customer. I have attached the Policy bond where the agent code written FYR. THANKING YOU
MOB 9938364523

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