HDFC EDC MACHINE Payment deduct two times our machine

Hi Sir / Madam
We are Ashapura Creation from Pune kumathekar road . We have use two HDFC swipe machine .Date 27/10/2019
swipe a card Amt Rs.2400 . Customer say card swipe two time he was give a bank statement . We have lost a settlement Report of 27/10/2019. Please give to Settlement Report 27/10/2019.
Our Machine TID No is 1) 28077319 2)28122141 this two machine .Please Find Attachment.

Thank You

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