I bought lenovo x1 carbon from hilaptop.com after seeing the ad in google on last month . I called to to enquire about the product and they , his name is raju, received the call and promised to send the best refurbished x1 carbon . he gave me discount of 500 if i would purchase the product on same day. First i became little suspicious but since i need the laptop urgently so i bought the product on same day. but after that they true face came. i did not get any tracking id details till 4 days and i called them to know about tracking id. this time they told that some festival is going on so pickup person of courier are not comming. next day they provided tracking id. can you believe first they told that product will be coming in 4/5 days but in actual they send the product in 5 days.
after this i got the product in my address in my home. i got really excited that after so much of delay finally i got my product. but once i opened the packet all my excitement gone into air as the product was really really really in worst condition. it was looking like 10 to 15 years old product with so much scratches on screen. i turned the product it became on after after just running for 15 minutes , it got switched off despite the batter was showing 65% .
I called hilaptop and they assured me that it must be due to courier transit. and they asked me to send photograph of product through whatsapp. i send them the product images in whatsapp and i called them back . this time no one received the call. i called their toll free number but it says invalid number.
Now i’m just following up on my replacement after this month . many times they don’t recieve my call and after some time they blocked my number as well. i’m running after consumer forum to get my hard earned money back.
beaware guys, never ever order anything from hilaptop.com they are number 1 cheaters.