Hitachi A/C AC Breakdown – 3 months from purchase – No Warranty Service provided yet

Sep-2019. A complaint (19091105360) was logged with Hitachi that very day. A service engineer visited us the next day and informed that the PCB needed replacement. We were not provided any ETA as to when the defective part would be replaced. I have been calling up the Hitachi’s customer care service even since. I have also escalated the issue to Hitachi’s Level 1 & 2 management in response to which I received the same email stating that the service team will contact me. None have – I have received no updates from Hitachi and it is now 7 days and I do not even have an ETA as to when the issue is likely to be resolved.

2 Replies to “Hitachi A/C AC Breakdown – 3 months from purchase – No Warranty Service provided yet”

  1. Dear Tirthankar,

    Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

    Regards,
    Team Hitachi

  2. Dear Tirthankar,

    We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

    Regards,
    Team Hitachi

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