Hitachi AC not Working

I have purchased a HITACHI 1.5 TON Inverter AC from MATRI ELECTRONICS (GSTIN/UIN: 19AEBPC4927P1Z6) dated 28 Apr’2019. from 2nd Aug’2019 AC is not starting through Remote Machine/Handset. I have logged a call (Call No – 19081101267 ) regarding this issue , and the call was allocated to JOYDIP MONDAL-8961194760 dated 12th Aug’19. from that date no one is called me, today when I called JOYDIP MONDAL (8961194760) he is saying he resigned from 1 month ago and received a SMS that the call was closed. I have called several times to HITACHI Customer Care (7971414848) but every one said that the complaint was escalated. i mailed to [email protected] on 15th Aug’2019 (Sub :CRITICIAL !!! AC Remote not Working : HITACHI 1.5T * INV SAC CSB518HBEAG/ESB518HBEAG) but not receive any reply till now.

Current Complaint Number :19082703246

2 Replies to “Hitachi AC not Working”

  1. Dear Kuntal,

    We regret that you are facing any issue with your product. One of our representatives will be in touch soon to assist you with this.

    Regards,
    Team Hitachi

  2. Dear Kuntal,

    We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

    Regards,
    Team Hitachi

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