I am writing to complain about the above air-conditioner, which I bought from your company.
Name- Digesh Rajeshbhai Patel
This air-conditioner was installed in my bedroom and I filled in and posted the guarantee form on the same day. Tow days later, I food that the air-conditioner did not function properly. In particular, it was extremely noisy. The worst thing was that, when I switched it from âlowâ to âhighâ, it made a continuous loud banging sound. This sound was so annoying that I could not sleep.
Therefore, I called , your companyâs service representative, and asked him to exchange the faulty air-conditioner for a new one. His attitude towards me was quite rude and unhelpful. Even though I pointed out that the air-conditioner was guaranteed, he refused to provide a replacement.
This sort of behaviour is completely unacceptable. I demand that you either replace the air-conditioner immediately or refund my money. If you do not do so, I shall take this matter to the Consumer Council. My contact telephone number is 9662675789/8128089688.