HomeTown (mattress) Defying their own words

I bought a mattress from HomeTown on a guarentee that it will be changed if I faced any problems within 6 months of usage ( I have arthritis and back ache). It has been about 4 months now and my condition has only worsened. The mattress is giving me sleepless nights as the back pain has become more severe and intense. After agreeing to change it initially, when the time finally came, the same salesman refused to accept that he promised anything like this to me. Making false promises and deceiving customers like this is highly unprofessional of HomeTown, being such a prestigious and renowned brand.
I am very disappointed in the kind of behaviour that they have shown. I expect an action to be taken. Name of the salesman was Honey (HomeTown, Pheonix Mall, Lucknow)

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