ICAR Reg Refund of money paid for the online counselling

Please help me with the refund of money paid for my sister’s counselling. She had appeared for ICAR- UG entrance examination. We applied for the online counselling but unfortunately we were not allotted a seat after 2 rounds of counselling. There is a note in the Institute’s website saying there will be a refund of money in case we are not allotted with a seat. But there’s no proper clarity on the refund process. With the last round of counselling being over by the month of September, I tried contacting the help desk to which there was no proper response. I would be thankful if you could help me with this.
Candidate name : P. Nivethitha
Application no : 1109356

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