ICICIC BANK FAKE TRANSACTION

SIR
Kindly note that two no fake transactions were made on 27.02.10 worth rs 1500/- and rs 5000/- for purchase on paytm. It is very surprising that I could not received any OTP on these transactions. According to ICICI, Haldwani branch ICICI bank does not send any OTP upto Rs 5000/- transactions. Further it is very difficult to submit the complaint on toll free no and i could not find any e-mail address on their site and still try to find out to send the complaint. I opine that its the unsafe procedure in the system resulting fake transactions are possible & bank is responsible for it. Bank should return the deducted amount in my account

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