idea cellular Received fake Call from 9122460613

I recharge my Idea mobile for an amount of 399 and received confirmation SMS from Idea but the plan of unlimited calls was not executed so I sent an email to complain to [email protected] within few minutes I received a call from 9122460613
telling me that I am calling from Idea service center regarding my complaint. He further said give me your card number through which the amount was paid so that the amount will be re-deposited to my account. I argued and said I do not want money but give me the plan as promised. He said the plan is not applicable to your number and thus money will be return back. He insisted on getting my ATM card number finally I gave him the number. He said the amount will be deposited and you will receive SMS. I confirm the receipt of SMS but the SMS was OTP. The caller asked the OTP and I said I am not a fool and thus he used very abusive language. He used my card number to buy something online but in absence of OTP he put some wrong number and thus my card is blocked. I ask following questions;
1) How he got my email about my complaint that means he is either an employee of Idea or has some arrangement with Idea employees. 2) How he knew my bank name which I didn’t disclose
3) How he got my number which was in my complaint.
If I would not have got alert he would have removed money from bank.
I request a strong action by police as there is sure involvement of Idea employees to cheat customers. He must be charged with cheating and using abusing language

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