India Flower Gift Shop Product did not delivered no refund

I am swarna sharma. My order number is qa56g1. I ordered 4 items cost 1877 inr in the occasion of mother’s day. My delivery date was 13th of may. They committed the delivery within 8am to 8 pm. My order has been not dispatched. When i contacted to customer care they were not picking up my call n once they attended the call they were being so rude with me.Now they are not refunding my amount. The rating is very bad of the website. They are making fool to many people.
https://www.consumercomplaints.in/india-flower-gift-shop-b115144

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