India Ideas Payment Gateway Money deducted but recharge not done

Dear Sir/Madam,
I had attempted a recharge worth Rs. 399 for my JIO number on 16/04/2018. I used BHIM UPI to pay the amount , the money was sent to [email protected] (UPI ref. no.- ############). Even though the money was successfully sent to the merchant my number was not recharged. Please initiate the refund at the earliest. Thank in advance.

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